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Shipping Policy

Delivery Details and Times:

  • From order date to receiving your dress at home allow 45-60 business days
  • We function on a pre-order system that allows us to take customised orders and process them in one batch. This helps save time, money and fabric waste with our manufacturers and delivery a high quality product made just for you
  • Your products will be delivered through a courier service 
  • You are able to track your order by accessing the Track Your Order option under Fit Check on our website or simply by clicking here
  • We ship only to physical shipping addresses within the United Kingdom and USA. We do not deliver to P.O. box addresses
  • Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, canceled, or diverted to a different shipping address
  • A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier

Payment Options:

  • Covn currently accepts Visa, MasterCard, American Express and as well as PayPal payments. All orders will be charged immediately upon order confirmation
  • Please note that the shipping cost and applicable Value Added Tax (VAT) will be calculated and added during the checkout process
  • The shipping cost may vary depending on the destination of delivery
  • The VAT is not applicable for customers within the United States. Please be aware that there might be an international customs fee levied at the border upon the package's arrival. This fee, imposed by the customs authorities of your country, is beyond our control and responsibility
  • All promotional discount codes, gift coupons, and gift cards are available for one-time use only and may not be transferred, re-issued, or exchanged for cash, unless explicitly specified

Please contact our Customer Service team if you have any further questions at

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